Shipping policy

Last Updated: June 2026

Thank you for shopping with Furniture2Go. We are committed to delivering your furniture and home décor items safely and efficiently. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. If there is a significant delay, we will notify you by email.

Shipping Destinations

We currently ship throughout the United Kingdom.

For international shipping inquiries, please contact our customer support team before placing your order.

Estimated Delivery Times

United Kingdom

  • Standard Delivery: 5–10 Business Days

Delivery times are estimates and may vary depending on location, weather conditions, courier delays, and product availability.

Shipping Costs

We offer a flat shipping rate of £14.99 for all orders delivered within the United Kingdom.

The shipping cost is displayed clearly during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking updates to appear.

Delivery Information

Customers are responsible for ensuring that shipping information is accurate at the time of purchase.

Furniture2Go cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

Furniture Deliveries

Some larger furniture items may require specialized delivery services.

For oversized products:

  • Additional delivery arrangements may be required.

  • Delivery times may vary.

  • Customers may be contacted directly to schedule delivery.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photographs of any damage

We will work promptly to resolve the matter.

Delayed Deliveries

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather conditions

  • Courier service disruptions

  • Supply chain delays

  • Public holidays

We appreciate your patience and understanding in such situations.

Lost Parcels

If you believe your package has been lost during transit, please contact us as soon as possible.

We will investigate the issue with the shipping carrier and assist in finding a suitable resolution.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Furniture2Go
Nelsons Business Park, Unit 32a
Long Ln, Aintree, Liverpool L9 7BN
United Kingdom

Phone: +44 151 523 3837

Email: support@Furniture2Go.co.uk

Website: furniture2go.co.uk