Refund policy

Last Updated: June 2026

At Furniture2Go, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns for both defective and non-defective products.

To be eligible for a return:

  • The item must be returned within 30 days of delivery.

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging whenever possible.

  • Proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the damage or defect

Once reviewed, we will work quickly to provide a replacement, exchange, or refund where appropriate.

Exchanges

We accept exchanges for eligible items.

If you wish to exchange a product, please contact our customer support team to arrange the process.

Exchanges are subject to product availability.

Return Process

To initiate a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for return.

  3. Follow the return instructions provided.

  4. Ship the item back to the return address supplied by our team.

Returns sent without prior authorization may experience processing delays.

Return Shipping Costs

For non-defective returns:

  • Customers are responsible for return shipping costs.

For damaged, defective, or incorrect items:

  • Furniture2Go will cover reasonable return shipping costs where applicable.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to the original payment method.

Refund Processing Time

Approved refunds are typically processed within 10–14 business days after the returned item has been received and inspected.

The time required for funds to appear in your account may vary depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Customized or personalized products

  • Products damaged through misuse or improper care

Order Cancellations

Orders may be cancelled before shipment by contacting our customer support team as soon as possible.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Furniture2Go
Nelsons Business Park, Unit 32a
Long Ln, Aintree, Liverpool L9 7BN
United Kingdom

Phone: +44 151 523 3837

Email: support@Furniture2Go.co.uk

Website: furniture2go.co.uk